Excerpt from my résumé

Here is a small excerpt of my résumé. Let me know if you would like to get a complete version as a PDF copy.

Education

Summa Cum Laude, Master of Arts: May 2008
San Antonio, Texas

Bachelor of Science: December 1997
Austin, Texas

Coordinated projects for effective interdepartmental communication
Organized meetings with managers to identify directions and responsibilities throughout projects
Organized meetings among departments to streamline existing business processes
Participated in project councils involving company-wide campaigns for new products and services
Motivated team of eight telephone customer service specialists through individual focus and group activities
Organized monthly reports on team attendance and performance
Developed and taught workshops for agents to provide customer service in Spanish
Produced, directed, and edited a welcome video for new department staff

Defined and managed business needs for online banking services
Researched best practices, competitive analysis, and existing technology for online banking
Built detailed use case documentation to blueprint direction of projects
Led implementation of new workforce management software in a call center
Analyzed call trends to generate graphical reports for senior management
Created call center statistics reports for management team and executive presentations
Conducted qualitative research through participant observations, interviews, and data analysis

Planned and redesigned website for a national non-profit organization
Administered usability testing sessions for both improved and new website functionality
Edited, manipulated, and corrected product images for ecommerce product presentation
Managed the daily uploading of hundreds of product images onto website database
Designed banner ads to promote weekly sales events
Updated online department pages to feature advertised merchandise
Create advertisement disclaimers for consumer notices on company website
Uploaded press releases to website's news and information section
Designed presentation of information for emails, databases, reports, and training manuals
Created, edited, and published internal departmental newsletters